Privacy Policy

Key Summary

Codiostic acts as the Data Controller and is responsible for how your personal data is collected, used, and protected when you interact with our website, campaigns, or communication channels.

We do not sell your personal data. We only collect information necessary to respond to enquiries, provide our services, improve the user experience, and communicate with you.

We apply appropriate technical and organisational measures to protect your data and retain it only for as long as necessary. You remain in control of marketing communications and may opt out at any time. Marketing messages are handled separately from essential service-related communications such as proposals, contracts, invoices, and customer support.

Information We Collect

We may collect and process the following information:

1. Account Information: Username and password (if applicable) to secure access

2. Personal & Business Details: Personal details & company name, address, city, country

3. Contact Information: Email address and telephone number

4. Location Data: If enabled on your device

5. Website & Communication Data: Form submissions, registrations, correspondence, and optional survey responses

How We Use Your Information

We use your data to:

1. Respond to enquiries and form submissions

2. Provide digital marketing services

3. Send proposals, quotations, contracts, and service updates

4. Maintain website security and prevent fraud

5. Personalise user experience

6. Improve services and customer support

7. Conduct market research and feedback analysis (via CRM or marketing tools)

With your consent, we may also send marketing communications. You can unsubscribe at any time using the link in our emails or by contacting our support team.

Payment Information

We retain billing details for invoicing, fraud prevention, and customer service. Payments processed via third-party providers are handled securely. We store only essential transaction references and, where applicable, the last four digits of card numbers. Full payment details are never stored on our systems.

Contact & Service History

We may retain records of communications and services purchased to provide effective support, manage contracts, personalise communications, and improve our offerings. Data may be anonymised and aggregated for analysis.

Website Usage & Cookies

We may collect technical data, including device type, browser, IP address, and website usage patterns. This helps us improve performance, user experience, security, and advertising relevance. Cookies and similar technologies may be used for analytics and marketing purposes.

Data Retention

Personal data is retained for up to 6 years after the last interaction, unless a longer period is required by law. Data is securely deleted or anonymised once no longer needed.

Your Rights

Under applicable data protection laws (including UAE PDPL and GDPR), you have the right to:

1. Access your personal data

2. Request corrections

3. Withdraw marketing consent

4. Request deletion or restriction of data, where legally permitted

Subject Access Requests can be submitted to our support team. We aim to respond within 72 working hours.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content.

Contact Us

For questions about this Privacy Policy or how we handle your data, please contact Codiostic.